Politique de remboursement
Refund & Return Policy
Vystaco — operated by LUXORA GLOBAL LLC Last updated: July 26, 2026
We want you to love what you ordered. This policy explains when you can cancel an order, what happens if something arrives damaged or incorrect, and how refunds are issued.
If anything goes wrong, please contact us first at hellovystaco@gmail.com — we respond to every message and will always try to make it right before you take any other action.
1. Order Cancellations — 48 Hours
You may cancel your order for a full refund within 48 hours of the time your order is placed.
- Send your cancellation request to hellovystaco@gmail.com with your order number in the subject line.
- The 48-hour window is counted from the order confirmation timestamp shown in your confirmation email.
- After 48 hours, your order has entered production and fulfillment and can no longer be cancelled or modified, including changes to size, color, or shipping address.
Please double-check your size, item selection, and shipping address before the 48-hour window closes.
2. Processing & Shipping Times
| Stage | Estimated time |
|---|---|
| Order processing | 2–3 business days |
| Transit / delivery | 14–15 business days |
| Total estimate | approximately 16–18 business days |
"Business days" means Monday through Friday, excluding U.S. federal holidays. These are estimates, not guarantees. Transit times may be affected by carrier delays, customs clearance, weather, and peak seasons.
If we cannot ship your order within the timeframe stated above, we will notify you by email and give you the choice of either waiting for the revised delivery date or cancelling your order for a full refund.
3. Damaged, Defective, or Incorrect Items — 48 Hours From Delivery
If your item arrives damaged, defective, or is not the item you ordered, contact us at hellovystaco@gmail.com within 48 hours of the delivery date shown in your tracking information.
Please include all of the following:
- Your order number
- Clear photos of the item showing the defect or damage
- A photo of the shipping label on the package
- A short description of the issue
You do not need to ship the item back to us. Once your claim is approved, you may keep the item.
Resolution options (your choice):
- A free replacement sent at no additional cost, or
- A full refund, including the original shipping fee you paid
Claims submitted more than 48 hours after delivery cannot be processed under this section.
4. Lost or Undelivered Packages
If your tracking has not updated for an extended period, or your package is marked delivered but you did not receive it, contact us at hellovystaco@gmail.com within 15 days of the last tracking update or the marked delivery date.
We will open an investigation with the carrier. If the package is confirmed lost in transit, we will send a free replacement or issue a full refund.
5. What This Policy Does Not Cover
We are unable to offer refunds, replacements, or exchanges in the following situations:
- Change of mind — you no longer want the item, or you simply do not like it
- Wrong size ordered by the customer — please check the size chart on each product page before ordering; sizing information is provided for every item
- Incorrect or incomplete shipping address provided at checkout
- Refused delivery or packages returned to sender because of an uncollected delivery attempt
- Carrier or customs delays outside our control, including customs duties, taxes, or import fees charged by your country
- Normal variation in color, print placement, or measurements within standard manufacturing tolerance
- Claims submitted after the time windows stated in Sections 1, 3, and 4
6. How Refunds Are Issued
- Approved refunds are issued to the original payment method only. We cannot refund to a different card, account, or as store credit unless you request it.
- Once approved, we submit the refund within 2 business days.
- Your bank or card issuer typically posts the refund within 5–10 business days, though the exact timing is set by them and is outside our control.
- If your refund has not appeared after 10 business days, please contact your bank first, then email us and we will provide the refund confirmation reference.
7. Before You File a Dispute
If you are unhappy with your order for any reason, please email hellovystaco@gmail.com before opening a dispute or chargeback with your bank. We read every message and resolve the large majority of issues within one business day. A direct conversation is almost always faster than a bank dispute, which can take up to 90 days to resolve.
8. Contact Us
LUXORA GLOBAL LLC 1001 S Main St, Ste 600 Kalispell, MT 59901 United States
Customer support: hellovystaco@gmail.com Response time: within 1–2 business days
The address above is our registered business address for legal and correspondence purposes. Please do not ship any items to this address — returns are not required under this policy and packages sent there cannot be accepted.