FAQ - Frequently Asked Questions

Frequently Asked Questions

Last updated: July 26, 2026

Orders & Account

Do I need an account to order?

No — you can check out as a guest. Creating an account does give you a few perks:

A faster checkout next time
Easy access to your order status and order history
Updates on new arrivals and special offers

What if I forgot my password?

On the login page, click "Lost password?" and you'll be taken to a page where you can create a new one.

What if I entered the wrong email or address?

Contact us at hellovystaco@gmail.com as soon as possible. We can update your email address, name, or shipping address within 48 hours of your order being placed. After that, your order has been sent to our fulfilment partner and can no longer be changed — so please double-check your details at checkout. Packages sent to an incomplete or incorrect address may be returned to us or lost in transit.

How do I change or cancel my order?

Contact us within 48 hours of placing your order and we'll cancel it with a full refund, or make the change you need. After 48 hours your order has entered fulfilment and can no longer be changed or cancelled.

We also reserve the right to accept or decline any order, or any portion of it, at our discretion. If your card has already been charged and we cancel the order, we'll issue a full refund to your original payment method.

Products

How do I know a product will work with what I already have?

This is the most important question to answer before you order. Every product page lists dimensions, specifications, and what's included. For anything that has to fit something else — your car, your hose, your socket set, a shelf, a bracket — please measure or check your model number first and compare it against the specifications listed.

Still unsure? Email us your model number or measurements before ordering and we'll tell you straight whether it's a match. We'd much rather answer that question now than sort out the wrong item later.

What's included in the box?

Each product page lists exactly what ships with the item. Where a product needs batteries, a power source, or a separate attachment that isn't included, we say so on the page. If anything is unclear, ask us before ordering.

Will electronics work with the outlets in my country?

Plug type and voltage vary by product. Where a product is designed for a specific electrical standard, this is stated on the product page. If you're outside the United States and the listing doesn't make it clear, email us with your country before you order — we'll check and confirm.

Does the product come with batteries?

Only if the product page says so. Many items ship without batteries because of shipping restrictions on certain battery types.

Is assembly required?

Some items arrive fully assembled, others need a few minutes of setup. Where assembly is involved, it's noted on the product page, and instructions are included in the box.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express.

Is my order processed in US Dollars?

Yes. All of our transactions are processed in US Dollars. If your card is issued in another currency, your total will be converted using the exchange rate your card issuer applies on the date the transaction is processed. Your bank may also add a foreign transaction fee — that fee is set by them, not by us.

How secure is my online order?

Your information is entered on an SSL/TLS-encrypted page and sent directly to our payment provider for authorization. Your card details are never stored on our servers.

Shipping & Delivery

When will my order be processed?

We process orders Monday through Friday, within 2–5 business days of your order date. We do not process or ship on weekends or public holidays. Please allow extra time during holidays and major sale seasons.

If you haven't received a shipping confirmation within 7 business days of your payment going through, please contact us.

When will my order arrive?

Delivery time begins after the processing period:

Destination	Cost	Estimated delivery
United States	$6.99	7–20 business days
International (outside the US)	$10.99	7–20 business days

Adding processing and transit together, most orders arrive within 9–25 business days — roughly 2 to 5 weeks. Our products ship from overseas fulfilment partners, which is why they take longer than something sitting in a local warehouse. We'd rather be upfront about that than surprise you later.

These are estimates, not guarantees. We can't control or speed up customs processing in your country.

Why did I only receive part of my order?

If your order has more than one item, the items may ship from different facilities and arrive in separate packages on different days. Nothing is missing — each package has its own tracking number and you'll get a separate notification for each one. If one package still hasn't arrived after the full delivery window, contact us.

How do I track my order?

Once your order ships, we'll email you a tracking number. Allow 1–2 business days for tracking to begin updating, since it takes time for the carrier to scan the package into its system.

If your tracking hasn't moved in more than 10 business days, email us your order number and we'll open an enquiry with the carrier.

My tracking says delivered, but I don't have the package. What now?

This happens occasionally when a carrier scans a package early or leaves it somewhere unexpected. Please:

Check around your property, your mailbox area, and with neighbours or building reception.
Wait 48 hours — packages marked delivered early usually turn up within two days.
If it still hasn't appeared, contact us within 15 days of the marked delivery date and we'll open a carrier investigation.

Can I change my shipping address after ordering?

Only within 48 hours of placing your order. After that, your order has entered fulfilment and the address is locked. We recommend a residential address rather than a workplace, since we can't predict how long a package may be held by customs.

If a package comes back to us because of an incorrect address or an uncollected delivery, additional shipping charges apply to resend it.

Will I be charged customs fees and taxes?

Prices on our site are in US Dollars and do not include import duties or taxes. Your local customs office may charge import duties, taxes, or related fees when your package arrives in your country. These charges are set by your government, are your responsibility, and aren't covered by us. For details, contact your local customs office.

If a package is refused at customs or abandoned because duties weren't paid, it's treated as a refused delivery and isn't eligible for a refund.

Do you ship worldwide?

We ship to most countries. A small number of destinations are excluded because of carrier restrictions or unreliable postal service. Some products — particularly those containing batteries, pressurised contents, or flammable materials — cannot be shipped to every destination. If we can't ship an item to your address, you'll see this at checkout or we'll contact you and issue a full refund.

Discounts

Can I use several discount codes in one order?

Promotions and discount codes cannot be combined with other promotions or discounts unless stated otherwise.

Returns & Refunds

What is your return policy?

Our products ship from overseas fulfilment partners, which means sending an item back usually costs more than the item is worth. So we've built our policy around that reality:

We don't ask you to ship anything back. If a claim is approved, you keep the item.
We can't accept returns for a change of mind, or where the item is exactly as described but isn't what you hoped for.
If an item arrives faulty, damaged, or isn't what you ordered, we'll replace it or refund you.

Full details are in our Refund & Return Policy.

What if the item I received is faulty, incorrect, or damaged?

Your order number
Clear photos or a short video showing the issue
A photo of the shipping label on the package
A description of what's wrong

We'll review your case and respond within 1–2 business days. In most cases we'll offer a free replacement or a full refund, including the shipping you paid.

Do I need to ship the item back?

No. Once your claim is approved, you keep the item. We don't require returns.

What if a part is missing from my order?

First, check whether your order shipped in more than one package — see the shipping section above. If a part of a single product is genuinely missing from the box, contact us with your order number and a photo of what you received, and we'll send the missing part or resolve it another way.

When will I receive my refund?

Once your claim is approved, we submit the refund within 2 business days. Your bank or card issuer typically posts it to your account within 5–10 business days, though the exact timing is set by them. If you haven't seen the credit after 10 business days, please check with your bank first, then contact us and we'll provide the refund confirmation reference.

Still Have Questions?

We're always happy to help.

Email: hellovystaco@gmail.com Response time: within 1–2 business days

If you're writing about an existing order, please include your order number.

LUXORA GLOBAL LLC 1001 S Main St, Ste 600, Kalispell, MT 59901, United States