Track Your Order

Track Your Order

Wondering where your order is? You're in the right place. Enter your tracking number below to see the latest updates on your delivery.

→ Track your order here ←

How to Find Your Tracking Number

As soon as your order ships, we'll send a confirmation email with your tracking number and a link to follow your package. If you don't see it in your inbox, check your spam or promotions folder.

When Will My Tracking Update?

Two things happen before tracking starts moving:

  1. Processing — 2 to 5 business days. Your order is confirmed, picked and packed before it leaves our fulfilment partner.
  2. First scan — 1 to 2 business days after shipping. Your tracking number is generated when the label is created, so it can look inactive for a day or two until the carrier physically scans the package. This is normal.

After that, expect 7 to 20 business days in transit. Altogether, most orders take 9 to 25 business days — roughly 2 to 5 weeks — from the day you order to the day it arrives. Our products ship from overseas fulfilment partners, which is why it takes longer than a local warehouse.

Why Do I Have More Than One Tracking Number?

If your order has more than one item, the items may ship from different facilities and arrive in separate packages on different days. Nothing is missing — each package has its own tracking number, and you'll get a separate email for each one.

My Tracking Isn't Updating — What Should I Do?

This happens from time to time while a package moves between carriers or sits waiting for customs clearance. Long gaps between scans on international routes are common and usually resolve on their own.

If your tracking hasn't moved in more than 10 business days, email us your order number and we'll open an enquiry with the carrier.

Tracking Says Delivered, But Nothing Arrived

Occasionally a carrier scans a package early or leaves it somewhere unexpected. Before contacting us:

  1. Check around your property, your mailbox area, and with neighbours or building reception.
  2. Wait 48 hours — packages marked delivered early usually turn up within two days.

If it still hasn't appeared, contact us within 15 days of the marked delivery date and we'll open a carrier investigation.

Still Need Help?

We're always happy to help track down your order. Please include your order number so we can find you straight away.

📧 Email: hellovystaco@gmail.com 🕘 Response time: within 1–2 business days