Política de envío
Shipping Policy
Last updated: July 26, 2026
At Vystaco, our goal is to get your order to you as reliably as possible, wherever you are in the world. Below you'll find everything you need to know about how and when your order will arrive.
Order Timeline
Every order goes through two stages:
| Stage | Time |
|---|---|
| Processing — your order is confirmed, produced and packed | 2–5 business days |
| Transit — your package is with the carrier | 7–20 business days |
| Total estimated time to your door | 9–25 business days (roughly 2 to 5 weeks) |
"Business days" means Monday through Friday, excluding US public holidays. We do not process or ship orders on weekends or public holidays.
Please read the total figure above before ordering, particularly if your order is for a specific date. Our items are made and shipped from overseas production partners, which is why delivery takes longer than a domestic warehouse would.
Shipping Rates & Delivery Times
| Destination | Cost | Estimated delivery |
|---|---|---|
| United States | $6.99 | 7–20 business days |
| International (outside the US) | $10.99 | 7–20 business days |
Delivery times are estimates that begin after the processing period. They are not guarantees. Actual transit time may vary due to carrier delays, customs clearance, weather, peak seasons, or local postal conditions. We are not able to control or expedite customs processing in your country.
Orders With More Than One Item
If your order contains multiple items, they may be produced at different facilities and arrive in separate packages on different days. This is normal and does not mean part of your order is missing. Each package has its own tracking number, and you will receive a separate notification for each shipment.
Tracking Your Order
As soon as your order ships, we'll email you a tracking number. Please allow 1–2 business days after shipment for tracking information to begin updating, as it takes time for the carrier to scan and register the package into its system.
If your tracking has not moved for more than 10 business days, email us at hellovystaco@gmail.com with your order number and we will open an enquiry with the carrier.
Address Accuracy and Changes
Please make sure your shipping address is complete and accurate at checkout.
- You can request an address change within 48 hours of placing your order by emailing hellovystaco@gmail.com. After 48 hours your order has entered production and the address can no longer be changed.
- We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
- If a package is returned to us because of an incorrect address, a refused delivery, or an uncollected delivery attempt, additional shipping charges will apply to resend it.
If Your Order Is Delayed
If we are unable to ship your order within the processing time stated above, we will notify you by email and give you the choice of waiting for a revised date or cancelling your order for a full refund.
If your order has passed the maximum estimated delivery window and has still not arrived, please contact us — do not wait. We will investigate with the carrier and, where the package is confirmed lost in transit, we will send a free replacement or issue a full refund in line with our Refund & Return Policy.
Packages Marked Delivered But Not Received
Occasionally a carrier marks a package delivered before it physically arrives, or leaves it in an unexpected place. If this happens:
- Check around your property, mailbox area, and with neighbours or your building's reception.
- Wait 48 hours — packages marked delivered early usually arrive within two days.
- If it still has not appeared, contact us at hellovystaco@gmail.com within 15 days of the marked delivery date and we will open a carrier investigation.
International Orders, Customs & Duties
Prices on our site are displayed in US Dollars and do not include import duties or taxes. For international orders, your local customs office may charge import duties, taxes, or related fees once your package arrives in your country.
These charges are set by your government, are your responsibility, and are not included in the product price or shipping cost. We have no way to calculate or prepay them on your behalf. For further details, please contact your local customs office.
If a package is refused at customs or abandoned because duties were not paid, it is treated as a refused delivery and is not eligible for a refund.
Where We Ship
We ship to most countries worldwide. A small number of destinations are excluded because of carrier restrictions or unreliable postal service. If we cannot ship to your address, you will see this at checkout, or we will contact you and issue a full refund.
Questions?
If you have any questions about your order or shipping, please contact us and we'll be happy to help.
LUXORA GLOBAL LLC (dba Vystaco) 1001 S Main St, Ste 600 Kalispell, MT 59901 United States
Email: hellovystaco@gmail.com Response time: within 1–2 business days